FAQ – Nutmegg

FREQUENTLY ASKED QUESTIONS

Don't worry. If your question isn't answered below, you can always contact us.

ORDERS

Below are some of our common questions about orders.

Just add 2 of your desired phone cases to the cart, add a premium screen protector and the discount will be automatically applied— the premium screen protector will be free.

This deal is only valid for phone cases, and only available in a certain amount of countries.

If our Buy 2 Cases, get a FREE screen protector deal was applied you will not be able to enter any additional discount codes.

Yes. When ordering without creating an account you are still required to provide us with the information necessary for distribution. We incentivise creating an account to store useful information such as your order history, delivery details and payment methods.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 72 hours, please contact us. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been filtered by your mail provider.

If you want to cancel your order, please contact us as soon as possible after placing it. Cancellations may only be possible before production begins, particularly for custom-made or personalised products. Your statutory consumer rights remain unaffected. For more information, visit our Return and Refund Policy.

SHIPPING & RETURNS

Below are some common questions about shipping and returns.

Orders generally enter processing on the next business day and take approximately 1–3 business days to produce before dispatch. These timeframes are estimates and may vary. For more information, visit our Shipping and Delivery Policy.

Yes. Orders are shipped with tracking where available. You’ll receive a tracking number by email once your order has been dispatched. Tracking may take 24–48 hours to become active.

We have made extensive efforts to provide shipping to almost all customers worldwide. This means that shipping costs may vary depending on the country of destination.

We ship to almost all countries worldwide. Estimated delivery times after dispatch are:

Europe: 3–10 business days
United States & other international destinations: 7–20 business days

Shipping estimates do not include production time and are not guaranteed delivery dates.

PRODUCTS

Below are some common questions about our products.

Slim Case
The Slim Case is the best choice if you want lightweight, low-profile protection without adding much bulk to your phone. Made from impact-resistant polycarbonate, it offers a snug fit with a strong yet slim construction. Its minimal design makes it ideal for everyday use and for anyone who prefers their phone to stay easy to handle and pocket-friendly.

Tough Case
The Tough Case is designed for greater impact and shock protection. Its dual-layer construction combines a shatterproof outer plastic shell with a flexible silicone inner layer. The silicone layer helps absorb shock, while the rigid outer shell provides additional protection against everyday drops and impacts. Choose the Tough Case if durability and protection are your main priorities.

Which phone case should you choose?
Choose the Slim Case for a lightweight, minimalist case with everyday protection. Choose the Tough Case if you want a more robust phone case with added shock absorption and impact protection.

Both cases feature clear, open ports for easy connectivity and support wireless charging, so the choice ultimately comes down to your preferred balance between slim design and added protection.